Refund & Cancellation Policy

Free Trial

Every new institution starts with a 14-day free trial. No payment method is required to begin the trial, and no charges are made unless you actively choose to subscribe.

Cancellation

You may cancel your subscription at any time from your admin dashboard under Billing. On cancellation, the Service remains active until the end of the current billing period, after which recurring charges stop.

Refunds

Subscription fees are non-refundable for partially used billing periods. However, we will issue a full refund in the following cases:

• The Service is unavailable for a continuous period exceeding 72 hours due to our fault.
• A duplicate charge is made due to a payment gateway error.
• You cancel within 7 days of your first paid invoice and have not used the Service materially during that period.

How to Request a Refund

Email support@spurrin.com from the institution's registered admin email with your invoice number. Approved refunds are processed to the original payment method within 7–10 business days via Razorpay.

Chargebacks

Please contact us before initiating a chargeback — most billing issues can be resolved quickly by our support team.